Refund Policy

This policy is part of our Terms of Service. It explains when you can get money back from EzyStudio. It applies to what you buy from EzyStudio directly. If a partner agency bills you, the partner’s own refund policy applies instead.

1. The short version

What you bought	Refund	What happens
Monthly or yearly plan	Full refund of the payment, if you ask within 14 days of paying and you haven’t used the plan yet	The plan ends straight away
Lifetime plan, paid once	Full refund, if you ask within 14 days of paying and you haven’t used the plan yet	The plan ends straight away
Lifetime plan, paid in instalments	Refund of the first instalment, if you ask within 14 days of paying it and you haven’t used the plan yet. Later instalments are not refunded	The plan ends straight away and no more instalments are charged
App Store app (one-time or monthly)	Refund of the app’s latest payment, if you ask within 14 days of that payment	The app is uninstalled from your site
Add-on pack	Refund of the pack’s latest payment, if you ask within 14 days of that payment	The pack is removed
Deleting a workspace or account	No refund of the period already paid	The plan, apps and packs end when the deletion is carried out

2. What “used” means

A plan counts as used once you have done either of these on it:

• published a site or app, so it is live for visitors; or
• connected a custom domain. A domain counts from the moment you add it to a site, even before it is working.

Building, previewing and connecting your AI don’t count as use. Once a plan is used, its payment is not refunded.

3. Plans: monthly, yearly and lifetime

• You can ask for a full refund of a plan payment within 14 days of the day you paid it, as long as the plan hasn’t been used (section 2). This covers a monthly or yearly plan’s first payment and each renewal, and a lifetime plan paid at once.
• A free trial is not a payment, so there is nothing to refund for it. The 14 days start on the day your card is first charged, when the trial ends or when you activate the plan.
• Lifetime plans in instalments. The first instalment can be refunded under the same rule: within 14 days of paying it, and only if the plan hasn’t been used. The plan then ends and no more instalments are charged. Later instalments are not refunded.
• Upgrades. If you upgrade and ask within 14 days of the upgrade payment, and the plan hasn’t been used, we refund the payments for the current period, including the difference charged for the upgrade.
• Ask from Plan and billing, where the refund button shows the last day you can use it, or write to support@ezystudio.com.
• After a refund, the plan ends straight away. We keep your workspace and its data for 30 days; if you choose a plan again in that time, you carry on where you left off. After that it is deleted.
• If you don’t want a refund, or can’t get one, you can cancel at any time. The plan runs to the end of the period you paid for and does not renew.

4. Apps and add-on packs

• Apps from the App Store. Within 14 days of paying for an app (a one-time purchase, or a monthly app’s latest payment), you can ask for a refund of that payment in Plan and billing (“Get a refund”) or from support. The app is then uninstalled from your site. A monthly app you cancel without a refund keeps working until the end of the month you paid for.
• Add-on packs. Within 14 days of paying for a pack, you can ask for a refund of its latest payment. The pack is removed and its extra allowance ends.
• When we refund an app, we take back the developer’s share of that sale. App developers can’t refuse a refund we give under this policy.

5. What we don’t refund

• A plan payment once the plan has been used (section 2), or after the 14-day window.
• Lifetime instalments after the first one.
• The unused part of a period when you cancel, downgrade or delete a workspace or account.
• Your AI provider’s charges. EzyStudio charges $0 for AI; what you pay your AI provider is between you and them.
• Domain registrations or anything else you buy from a third party.
• Charges for a workspace we suspended or closed because of a serious breach of the Terms of Service or Acceptable Use Policy.

6. How refunds are paid

Refunds go back to the card you paid with, through our payment provider, Stripe. They usually reach you within 5 to 10 business days, depending on your bank. We refund the amount you paid in the currency you paid in; any tax you paid is refunded with it.

7. Chargebacks

If something is wrong with a charge, write to us first. We usually sort it out faster than a card dispute. If you open a chargeback for a charge you owe, we may suspend the workspace until the dispute is closed.

8. When we end a plan

If we end a plan for a reason other than your breach, we refund the unused part of the plan period you paid for in advance, counted by day from when the plan ends, to your original payment method (see Terms of Service, section 14). Monthly apps and packs stop with the workspace and are not charged again.

9. Your legal rights

Nothing in this policy limits a right to cancel or a refund that the law where you live gives you and that can’t be excluded.